Refund policy
Return & Refund Policy
At Pearlora, customer satisfaction is important to us.
Return Eligibility
We accept returns within 14 days of delivery.
To qualify for a return, items must:
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Be unused and unworn
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Be in original condition
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Include original packaging
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Show no signs of damage caused by the customer
Non-Returnable Items
The following items cannot be returned:
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Final sale items
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Gift cards
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Personalized or customized products
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Items returned after the 14-day return period
Return Process
To request a return, please contact:
Please include:
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Order number
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Reason for return
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Photos (if applicable)
Return instructions will be provided after approval.
Return Shipping
Customers are responsible for return shipping costs unless:
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The wrong item was received
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The item arrived damaged
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The item arrived defective
Refunds
Once the returned item is received and inspected, refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear depending on your financial institution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Contact
Pearlora
Email: yintianqiong@outlook.com
Website: pearlora.shop